The reason we are told we "don't sound like a call center." How Tsuchiya Kaban's customer support values "what lies beyond the voice."

「コールセンターっぽくない」と言われる理由。土屋鞄製造所のカスタマーサポートが大切にする「声のその先」

As you reflect on how you work, do you ever wonder, "How will the advancement of AI change the way we work?" or "Is there an environment where I can work in my own way and embrace a diverse range of work styles?"

Takama, who works in Customer Support (CS) at Tsuchiya Kaban, embodies a work style that provides some answers to these questions.

Striving to exceed customer expectations, Takama pursues proposals that are uniquely "Tsuchiya Kaban," while simultaneously enriching and expanding their career through side jobs.

In this feature, we speak with Takama—who puts such a work style into practice—and Sato, the manager who leads the team, to learn about the team's goals and what it's like to work at Tsuchiya Kaban.

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